Andrey Koenig - consultant psychologist, expert in conflict management. He took part in the successful resolution of more than 1000 disputes of various levels and scales. The book is based on a unique training that the author has been conducting for more than ten years. On it, Andrei Koenig explains that the conflict is a confrontation between the parties beneficial to all participants in the communication. It is "inside" the conflict that people finally begin to speak frankly about their goals, reveal contradictions blocking communication, and get a chance to start interacting from scratch. This book is a fascinating guide to how to make conflict a powerful negotiating resource. Not to avoid it, but to manage it and achieve what you want. In his book, the author offers specific techniques, approaches and techniques to: • understand and recognize conflicts of different levels; • prevent them or, conversely, successfully resolve them; • stop wasting energy in conflict situations and learn how to convey your thoughts to others as efficiently as possible.