BOOKS - A Guide to Computer User Support for Help Desk and Support Specialists
US $8.78
345026
345026
A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Year: September 16, 2009
Format: PDF
File size: PDF 12 MB
Language: English
Year: September 16, 2009
Format: PDF
File size: PDF 12 MB
Language: English
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.