450 Things Every Hotel General Manager Should Know provides a behind-the-scenes playbook for how to run a great hotel, and provides clear practical guidance for running each department, This book also includes tips on how to Achieve Service Excellence, Inspect What You Expect, Build a Positive Culture, as well as sharing overall Leadership Strategies that lead to success.Marylouise Fitzgibbon, Ph.D. is the author of 450 Things Every Hotel General Manager Should Know . With over 25 years of hotel experience, she has been the General Manager of many luxury hotels throughout the U.S. As a Regional General Manager, she had oversight for a portfolio of resorts with 10,000+ hotel rooms and 5,000+ employees. She has been personally featured in over a dozen articles about the hotel industry, including USA Today and The New York Times.