-------------------- YOULIBR - Всегда ваш клиент Как добиться лояльности, решая проблемы клиентов за один шаг Диксон Мэттью, Томан Ник, Делиси Рик PDF 2019 BOOKS BUSINESS AND ECONOMICS vsegda-vash-klient-kak-dobitsya-loyalnosti-reshaya-problemy-klientov-za-odin-shag
BOOKS - BUSINESS AND ECONOMICS - Всегда ваш клиент Как добиться лояльности, решая про...
Всегда ваш клиент Как добиться лояльности, решая проблемы клиентов за один шаг - Диксон Мэттью, Томан Ник, Делиси Рик 2019 PDF Альпина BOOKS BUSINESS AND ECONOMICS
US $9.93

Views
652616
Всегда ваш клиент Как добиться лояльности, решая проблемы клиентов за один шаг
Author: Диксон Мэттью, Томан Ник, Делиси Рик
Year: 2019
Format: PDF
File size: 28 MB
Language: RU

Consumer retention, continuous increase in the number of loyal customers are the most important tasks of any company striving for success. Loyalty services develop programs that are designed to delight the buyer, strive to anticipate his needs, and please any desire. But the bitter truth is that all this does not help: receiving more interesting offers in terms of price, customers leave. Matthew Dixon, Nick Toman and Rick Delisi, leading experts from the world-famous consulting company Corporate Executive Board Co., conducted a large-scale study and found that the main condition for consumer loyalty is a high-quality and quick solution to its problems when contacting the service.

You may also be interested in: