Like most corporations at the turn of the millennium Accenture was faced with business economic and operational changes affecting its renowned internal training program which shapes and supports the work of its more than 126 000 employees in 48 countries The company quickly reinvented its training and development capabilities through effective planning and governance strong leadership groundbreaking ROI methods operational rigor and the application of advanced technologies as well as phenomenal learning This accessible book explains how it happened and how to apply the lessons to any business