Well written well researched the book contributes to undermining ideas of professional hierarchy in which long term face to face is top of the pile and short term and the phone are the province of the amateur who knows not what they are up to On the contrary the counselling process as well as the use of counselling skills are resources that can be much more widely used than is possible if they are restricted to relatively long term counselling This is an excellent book covering a great deal of recent thinking about confidentiality skills training quality and supervision in relation to the telephone with a useful chapter on its technology in relation to counselling Counselling The Journal of the British Association