The book of the famous master of practical psychology Claude Steiner is devoted to emotional intelligence and emotional literacy. The book describes the approach developed by the author over 20 years, and provides a practical guide to developing an understanding of yourself, your own and other people's feelings. Claude Steiner gives a series of exercises and a step-by-step description of emotional literacy training, following which will improve the quality of personal and professional communication. The book includes a scale of emotional awareness and an emotional questionnaire, as well as a chapter on teaching emotional literacy to children. The book is written in a lively and understandable language, the author uses life and practical examples as an illustration of the approach. The book will be of interest to those interested in emotional intelligence and the method of Transactional analysis, and those who study, teach and practice. This book will also be interesting for a wide range of readers who would like to improve their relationships with relatives and partners, to be in harmony with themselves.