CHAPTER1 RETAILING INDUSTRY CHAPTER2 RETAILING MANAGEMENT: THEORY AND PRACTICE CHAPTER3 RETAILING MANAGEMENT PHILOSOPHY CHAPTER4 CUSTOMER IS THE KING: CUSTOMER FIRST POLICY CHAPTER5 RETAIL MERCHANDISING MANAGEMENT CHAPTER6 RETAILING OPERATIONS MANAGEMENT CHAPTER7 RETAIL MARETING MANAGEMENT CHAPTER8 RETAIL HUMAN RESOURCES MANAGEMENT CHAPTER9 RETAIL FINANCE MANAGEMENT CHAPTER10 RETAIL SECURITY MANAGEMENT CHAPTER11 RETAIL WAREHOUSE AND INVENTORY MANAGEMENT CHAPTER12 RETAIL INFORMATION MANAGEMENT CHAPTER13 CASE STUDIES-WAL-MART CHAPTER14 MARKS and u0026 SPENCERS CHAPTER15 SEARS ROEBUCK STORY CHAPTER16 RETAILING FUTURE IN INDIA AND THE WORLD