A comprehensive guide to managing communication within organizations the Handbook recognises Internal Communication s continued growth as a management discipline It is aimed at leaders who want insight into IC techniques for use in both day to day operational and change situations for example and also at the communication specialist seeking shared wisdom and new ideas Early chapters examine changes in the strategic context in which today s IC departments are operating These include organizations increasing need for innovation and responsiveness in a superfast changing environment employees increasing assertion of rights and personal requirements at work management s increasing recognition of the importance of corporate reputation brand value particularly how to sustain and extend it and finally the effects on work and management patterns of digital communication Step by step guides introduce you to creating IC strategies and to carrying out research and measurement