Book - a practical step-by-step guide to mediation - a method for resolving conflicts through voluntary negotiations of the parties with the participation of an intermediary. It contains a detailed description of each of the stages of mediative negotiations, the actions of the mediator at all stages. Equipped with practical tasks with their detailed analysis. It was written by the author as a generalization of the experience gained during the training of professional mediators. Designed for mediation training. It can be used in the practice of both individual and group mediation training. Useful for novice mediators, as well as managers, lawyers, psychologists, teachers and all those who, by the nature of their activities, are faced with the need for non-violent conflict resolution.