Training book for the development of emotional intelligence. Its author Oleg Kalinichev - a psychologist, an expert on non-verbal behavior, emotional intelligence and lie recognition, the only accredited coach of the Paul Ekman Group in Russia - has collected the most effective exercises and useful advice so that you learn to control yourself and influence others in personal and business relationships. After reading, you: • Increase emotional awareness. • Identify the needs and beliefs behind your emotions. • Master anxiety-relieving techniques. • Learn active listening to improve communication. • Be able to recognize non-verbal cues and use this information. • Learn how to effectively resolve conflicts. • Learn how to build and protect your personal boundaries.