We all periodically encounter people with whom constructive conversation is impossible. How to deal with them? In this book, the famous psychiatrist and consultant Mark Goulston tells how to emerge victorious from destructive communication. He has extensive experience with unbalanced people, allowing him to create a course of negotiators for the FBI, and he knows that traditional methods of communicating and arguing with them do not work. Goulston shares his best tricks for reaching irrational people. He resorted to these methods to reconcile warring colleagues and save marriages, and you, too, can use them to keep irrational people in control of your life.