Each of us has moments that solve everything or almost everything. Your career, the fate of your company, the future of your marriage. Emotions rage, consciousness is clouded by adrenaline, thoughts are confused, you are tense to the limit, because you realize the importance of the situation. Your interlocutor is often in the same state. In such cases, "ordinary" negotiation methods are not so useless, but certainly difficult to apply. How to create a trusting atmosphere in such a situation? How to be convincing and correct? What if you are overwhelmed by resentment or paralyzed by fear? How to notice in time that the conversation is getting out of control? A complete guide to successful negotiations in an extreme situation is in this book.