What do you think is most important in communication? Could it be good looks, proper speech or ease? Nina Zvereva and Svetlana Ikonnikova, specialists in communication, communication psychology and rhetoric, believe that the most important thing in communication is questions. With the help of questions, you can support the interlocutor or infuriate, make you think or feel sympathy for you. And the answers allow you to establish friendly communication or, conversely, build a wall of alienation.