The book covers the whole range of operational management issues from choosing a business strategy and designing a product or service to their actual disappearance, followed by a complete update of the product, production and organizational base. The most common methods of process design, forecasting, planning, supply, sales and location of production are considered in detail. The latest ideas in production and service management are presented and analyzed. The book is written in an easy-to-understand language, with minimal use of special terminology and mathematics, contains many practical examples, is perfectly illustrated in the text and therefore is available to the widest range of readers.