The book contains information necessary for clerks, secretaries, on the rules for compiling documents according to current standards. The regulatory and methodological framework, basic concepts and terminology, general rules for working with documents, including computer technologies for preparing text and tabular documents, are considered. Features of preparation, execution and maintenance of all types of internal documents, contracts, personnel documentation and external business correspondence are described. Disclosed are methods and methods for optimizing document flow and ensuring information confidentiality. Reference data necessary for preparing business documents and conducting correspondence, for working with a personal computer, solving other issues arising in the daily work of the clerk are presented.