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Технологии работы с трудными клиентами - Бердышев С.Н. 2016 PDF Дашков и Ко BOOKS BUSINESS AND ECONOMICS
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Технологии работы с трудными клиентами
Author: Бердышев С.Н.
Year: 2016
Number of pages: 146
Format: PDF
File size: 10 MB
Language: RU

This book examines the distinctive psychological and consumer characteristics of various groups of problem customers, as well as factors that affect consumer choice, using numerous examples from the field of trade and service. Particular attention is paid to the behavior of sales agents in the process of communicating with various categories of clientele.

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