BOOKS - BUSINESS AND ECONOMICS - Call Center на 100% Практическое ру...
US $6.61
532640
532640
Call Center на 100% Практическое руководство по организации Центра обслуживания вызовов
Author: Самолюбова А.Б.
Year: 2019
Format: PDF
File size: 30 MB
Language: RU
Year: 2019
Format: PDF
File size: 30 MB
Language: RU
The book is dedicated to the practical operation of the Call Center. How to calculate the number of personnel during the implementation of the call center and then, during its further operation? How do I determine the number of trunks? How best to organize a queue and deal with overloads? When is IVR justified for subscriber self-service and what are the stages of its implementation? What is the automation factor and how does it affect headcount?