How difficult it is to say this simple word "no." But there is an opportunity to develop the skill of polite and correct refusal. In their book, Patti Brightman and Connie Hatch reveal five simple tricks that will teach you to say no with grace in any life situation. You can avoid unwanted dates, meetings and invitations, fight back against the rudeness of the boss, get rid of mail spam and annoying phone calls, learn to refuse requests for money and say no to the whims of children. You will also learn about two basic principles that help you get rid of guilt and avoid many conflicts. You'll realize that "no" may be the most positive word in your lexicon. Learn polite rejection and free up time in your life for everything that really matters!