At work, we are taught to convince customers at all costs. In social networks, we "ban" everyone who disagrees with us. At parties, we shout over each other, like politicians at a debate. But we don't listen. And nobody listens to us. In today's world, where technology provides instant and continuous communication, we have forgotten how to listen and hear each other. Togetherness and understanding give way to loneliness, isolation and intolerance. Journalist and writer Keith Murphy, turning to the latest scientific research in psychology, sociology and neuroscience, as well as conducting conversations with the best listeners in the world (FBI agent, bartender, focus group moderator and radio producer), explains how to regain this lost art. Her book is not only a source of practical advice, but also an inspiring appeal for those who are tired of talking and want to finally listen.