The success of any organization largely depends on how clearly its business processes are built. After all, if the deadlines for fulfilling orders increase, if the quality drops, if customers are dissatisfied, the problem can most likely be solved by paying attention to the organization of business processes. This book, written by experts at Harvard University, explains exactly how to improve business processes: how to identify signs of a problem; how to determine the scope, goals and schedule of changes; how to attract the necessary resources; how to cultivate process-oriented thinking in employees and much more. The proposed set of tools will allow managers to increase the efficiency of both the department or division and the entire organization.