Responsiveness is what determines the success of sales and negotiations. When talking (both telephone and face-to-face), there is often not even a couple of seconds to think and formulate a balanced answer. The main weapon in such a situation is the possession of an extensive arsenal of ready-made answers to any replica on the part of the counterparty. This book is a storehouse of the most successful, thoughtful and tested in tough conditions of real sales of speech modules, which allow you to develop sales scenarios that are suitable for your negotiation situation. If instead of battered and completely ineffective answers to the client's objections you want to get really working phrases, this book is for you!