The manual was created for students - future mid-level specialists who are trying their hand in various fields of education, culture, social work, economics and accounting, hotel service, tourism, etc. The manual is a course with an innovative arrangement of educational material in accordance with the modular distribution of topics. The manual was created on the basis of developed and tested programs in accordance with the current Federal State Educational Standards for open source software (38.00.00. 39.00.00. 40.00.00. 42.00.00. 43.00.00. 44.00.00. 51.00.00, etc.). The materials of the manual are collected on the basis of historical and modern information about business culture and etiquette with reference to a number of related disciplines: pedagogy, sociology, conflictology, social pedagogy, educational psychology, personality psychology, age psychology, management psychology, communication psychology, labor psychology, management, etc.