This book is a textbook on action coaching, in which Leonid Krol describes his own version of interaction with clients - techniques developed over decades of successful practice. Action coaching works between rational and irrational, its goal is to explore and debug the quality of inner life, which significantly affects external circumstances. Krol's method teaches to find a balance between cognitive tools (asking questions in order, parsing the essence of the matter) and sensual tools: images, metaphors, memories, non-verbal interaction, etc. In this book you will find answers to the questions: - How to build a session, better manage its flow? - How and what to see and hear in the client, how to capture the significant? - How to make wider use of observation and empathy? - How to work "provocatively and carefully"? - How to better understand your states and then, where do they lead? - What coaching skills are required for a group moderator and facilitator? The book will be useful for coaches, psychologists, consultants, eichars, managers who want to set up processes in their team - for everyone who is interested in sincere contact with people.