This major new edition of Sue Knight's bestselling book NLP at Work has been extensively revised and updated, with an emphasis on the heart of NLP - becoming a model of excellence.In addition to a new slant to every chapter, there are three new chapters on the key things that make the biggest difference for the greatest results:• Humour: enabling you to stand back and see things from a different perspective• Clean questions: minimising yourself to find out the essence of the other person• Time: understanding how what you get in life is influenced by your relationship to time past, present and future