Knowledge of modern business English is now one of the most important prerequisites for business and professional success. However, in order to communicate with foreign business partners, you need to be able to speak correctly and professionally accurately. With this book in the Fit for Business English series, you can learn how to make appointments in English, get the information you need, respond to inquiries, accept complaints and negotiate deals. Ukrainian correspondences in sample dialogues and dictionaries are given to all the most used terms and expressions, and exercises are presented to practice speech skills. After each dialog, there are exercises for checking and expanding the vocabulary. The answers to the exercises are presented at the end of the book.